If the product is defective / damaged or incorrect at the time of delivery, please contact us within the return window (as defined below) through the customer care no +8801324437988 or email realmart.bangladesh@gmail.com. Product will be eligible for refund or replacement depending on the product category and condition. Please see the detailed terms in the relevant category below.
Please note that some products in specific category are not eligible for return if the product is “No longer needed” as defined below.
During return customer must include the product the original tags, user manual, warranty cards, freebies and accessories.
The product must be returned in the original and undamaged manufacturer packaging / box.
If the product was delivered in a second layer of Realmart pack, it must be returned in the same condition with return shipping form. Customer is advised not to put any tape or stickers or write on the manufacturer’s box.
In case of a valid return claim Realmart will either replace it within in 15 – 30 days depending on supplier’s terms and conditions or refund the amount within 15- 30 days as per the financial institution terms and conditions.
If a product is returned to Realmart in an inadequate condition (not complying any of the above condition), Realmart reserve the right to reject the claim.
You will always find the relevant terms on the product page (Return Policy tab).

RETURN POLICY PER CATEGORY

Fashion

Category

Return Window & Exception Cases

Traditional Wear, Fashion Accessories, Bags & unstitched fabrics

7 days return and replacement window

Not eligible for return if the item is “No longer needed”

If you received the item in defective / damaged or incorrect / incomplete condition,

it is eligible for return and replacement, provided the exact item is available with

the same seller. If the same item is not available from the same seller, a refund

will be issued.

Custom made items, innerwear cannot be returned.

The product must be unused, unworn, unwashed and without any unclaimed

damage.

Jewelry & Watches

7 days return window with replacement only, no refund applicable

Not eligible for return if the item is “No longer needed”

If your item arrived in defective / damaged or incorrect / incomplete condition,

it is eligible for a replacement, provided the exact item is available with

the same seller.

However refund will only be applicable if the manufacturer/supplier discontinues

the item or they don’t have a replacement stock.

Arts and Crafts

Category

Return Window & Exception Cases

Paintings, Photograph, Handi crafts, Collectables

7 days return and replacement window;

Not eligible for return if the item is “No longer needed”

If you received the item in defective / damaged or incorrect / incomplete condition, it is eligible for return and refund

Electronics

Category

Return Window & Exception Cases

Computer Items, Audio, Office, Security

7 days return and replacement window

Not eligible for return if the item is “No longer needed”

If you received the item in defective / damaged or incorrect / incomplete condition,

it is eligible for return and replacement, provided the exact item is available with

the same seller. If the same item is not available from the same seller, a refund

will be issued.

During return customer must include the product the original tags, user manual,

warranty cards, freebies and accessories.

The product must be returned in the original and undamaged manufacturer

packaging / box.

If the product was delivered in a second layer of Realmart pack, it must be

returned in the same condition with return shipping form. Customer is advised not

to put any tape or stickers or write on the manufacturer’s box.

If a product is returned to Realmart in an inadequate condition

(not complying any of the above condition), Realmart reserve the right to

reject the claim.

For device-related issues beyond Realmarts return window of selected

products customers are advised to contact the brand directly with the warranty

card and invoice.

Other Software

Non-returnable
For software-related technical issues or installation issues in items belonging to the

software category, please contact the brand directly.

Home Decor

Category

Return Window & Exception Cases

Living space items, Crafts, Ornamental Plants

7 days return and replacement window

Not eligible for return if the item is “No longer needed”

If you received the item in defective / damaged or incorrect / incomplete condition, it is eligible for return and replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

During return customer must include the product the original tags, user manual, warranty cards, freebies and accessories.

The product must be returned in the original and undamaged manufacturer packaging / box.

If the product was delivered in a second layer of Realmart pack, it must be returned in the same condition with return shipping form. Customer is advised not to put any tape or stickers or write on the manufacturer’s box.

If a product is returned to Realmart in an inadequate condition (not complying any of the above condition), Realmart reserves the right to reject the claim.

For device-related issues beyond Realmarts return window of selected products customers are advised to contact the brand directly with the warranty card and invoice.

Health & Fitness

Category

Return Window & Exception Cases

Fitness & Outdoor Sports Gear

7 days return and replacement window

If you received the item in defective / damaged or incorrect / incomplete condition,

it is eligible for return and replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

During return customer must include the product the original tags, user manual, warranty cards, freebies and accessories.

The product must be returned in the original and undamaged manufacturer packaging / box.

If the product was delivered in a second layer of Realmart pack, it must be returned in the same condition with return shipping form. Customer is advised not to put any tape or stickers or write on the manufacturer’s box.

If a product is returned to Realmart in an inadequate condition (not complying any of the above condition), Realmart reserves the right to reject the claim.

For device-related issues beyond Realmarts return window of selected products customers are advised to contact the brand directly with the warranty card and invoice.

Books & Magazines

Category

Return Window & Exception Cases

Books & Magazines

7 days return and replacement window

Not eligible for return if the item is “No longer needed”

If you received the item in defective / damaged or incorrect / incomplete condition, it is eligible for return and replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

During return customer must include the product the original tags, user manual, warranty cards, freebies and accessories.

The product must be returned in the original and undamaged manufacturer packaging / box.

If the product was delivered in a second layer of Realmart pack, it must be returned in the same condition with return shipping form. Customer is advised not to put any tape or stickers or write on the manufacturer’s box.

If a product is returned to Realmart in an inadequate condition (not complying any of the above condition), Realmart reserves the right to reject the claim.

For device-related issues beyond Realmarts return window of selected products customers are advised to contact the brand directly with the warranty card and invoice.

Kids’ Stuff

Category

Return Window & Exception Cases

Toys & Games, Baby Care & Hygiene

7 days return and replacement window

Not eligible for return if the item is “No longer needed”

If you received the item in defective / damaged or incorrect / incomplete condition, it is eligible for return and replacement, provided the exact item is available with the same seller. If the same item is not available from the same seller, a refund will be issued.

During return customer must include the product the original tags, user manual, warranty cards, freebies and accessories.

The product must be returned in the original and undamaged manufacturer packaging / box.

If the product was delivered in a second layer of Realmart pack, it must be returned in the same condition with return shipping form. Customer is advised not to put any tape or stickers or write on the manufacturer’s box.

If a product is returned to Realmart in an inadequate condition (not complying any of the above condition), Realmart reserves the right to reject the claim.

For device-related issues beyond Realmarts return window of selected products customers are advised to contact the brand directly with the warranty card and invoice.

Please note that certain items marked as non-returnable on product page are not eligible for return. For more information view the complete list of non-returnable items.

Non-Returnable Items

Please note that selected items sold on Realmart are not eligible for return. Below you find a consolidated list of all non-returnable items.

Category

Non-Returnable Items

Fashion

Custom made items, women’s intimate apparel and men’s innerwear cannot be returned

TVs, Audio & Cameras

Movies and Music cannot be returned

Computing & Gaming

All software products that are labeled as non-returnable on their product detail pages

Home & Living

Custom made items cannot be returned

Beauty & Health

All items in this category, except for hair removal and other electronical items

Masher Bazar

All items in this category, except for clothing, hair removal and other electronical items

Grocer’s Shop

All items in this category

Pet Supplies

All items in this category

If you have received a non-returnable item that is defective / damaged or incorrect / incomplete, please contact us within 7 days of delivery.

Issuance of Refunds

If your product is eligible for a refund, the shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method and number of financial institutions involved which may take 15-30 business days.

Please note that all refunds can only be carried out in domestic currency in BDT.